Privacy policy
Privacy Policy – Tide Lines
Last updated: JUNE 2025
Tide Lines (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, sign up to our mailing list, buy our music or merchandise, or otherwise interact with us online or in person.
1. Who We Are
Tide Lines is a UK-based band.
Our contact email for privacy matters is: info@tidelinesband.com
If you have any questions about this policy or how we handle your data, please contact us at the above address.
2. What Information We Collect
We may collect and process the following information:
- Personal Information: such as your name, email address, postal address, and phone number (for example, when you join our mailing list or purchase merchandise).
- Payment Information: handled securely by our payment processors (we do not store card details).
- Technical Data: including your IP address, browser type, device information, and browsing behaviour on our website.
- Marketing Preferences: such as your consent to receive newsletters or promotional emails.
- Correspondence: if you contact us directly via email or social media.
3. How We Use Your Information
We use your personal data to:
- Send you news, updates, and exclusive content (if you’ve subscribed).
- Process and fulfil orders for merchandise, music, or tickets.
- Respond to enquiries and customer service requests.
- Improve our website and services.
- Comply with legal obligations and prevent fraud.
We only process your data where we have a lawful basis, such as your consent, performance of a contract, or our legitimate interests.
4. How We Share Your Information
We may share your data with trusted third parties who help us operate our business, such as:
- Email marketing providers (e.g. Openstage).
- Payment processors and e-commerce platforms (e.g. Shopify).
- Analytics providers (e.g. Google Analytics).
- Web hosting and IT support services.
All partners are required to handle your data securely and in compliance with data protection laws.
We never sell your personal data.
5. International Transfers
Some of our third-party service providers may process data outside the UK (for example, in the EU or the USA). When this happens, we ensure appropriate safeguards are in place — such as the UK’s adequacy regulations or standard contractual clauses.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected — including legal, accounting, or reporting requirements. You can unsubscribe from our mailing list at any time, and we will delete your data upon request unless legally required to keep it.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- Request restriction or object to processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise your rights, please contact us at info@tidelinesband.com.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and improve our content. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).
9. Links to Other Sites
Our website and emails may contain links to third-party websites (for example, Spotify, YouTube, or ticketing partners). We are not responsible for the privacy practices of those websites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date of the last update will be shown at the top of the page.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
📧 info@tidelinesband.com
🌐 www.tidelinesband.com